Terms of Sales


The consumables, equipment, devices and reagents marketed by Metze SAS are intended for research, control and analysis laboratories. Unless expressly stated, our items are not medical devices, and are intended for use only in in vitro application.


In order to avoid delivery errors, we thank you for ensuring that your orders are written correctly: reference, wording, dimensions, quantities, etc. Unless expressly agreed, any order entails acceptance of these conditions. Any other clauses appearing on the customer's order form are null and void. We reserve the right to refuse certain orders, even without justification.


The catalog prices are indicative, non-binding and subject to change without notice. The evolution of the price of raw materials, currencies, prices of our suppliers, printing errors can lead us to modify the prices during the year. The current and authentic tariff can be consulted on www.Metzecare.com. Prices are expressed exclusive of ex-factory tax.


Our invoices are established at the prices in effect on the date of receipt of order. The customer retains the option, at the time of notification of new prices, discounts and conditions, to terminate all or part of an order that has not yet been delivered.


Delivery is included in the pre-tax price on the invoice. Except under conditions or incoterms indicated on the invoice or in correspondence. Deliveries to the floor of bulky equipment generate handling costs that we must pass on. Please contact us.


The packaging of our goods is taken care of. The fact that the carrier accepts the management of our parcels proves that they offer all the guarantees of security and are thus placed under the full responsibility of the latter.


Our goods travel at the recipient's risk. It is therefore up to the recipient:

  • to check at the time of receipt the condition and quantity of the products by proceeding, if necessary, in the presence of the delivery person, to open any package whose appearance is doubtful,
  • formulate, in the event of damage or missing items, reservations on the transport receipt, specifying the nature and extent of the damage (sounds of breakage, damaged package, wetting, missing packages, etc.) ,
  • to confirm these reservations by registered letter addressed to the lastcarrier within 3 working days of delivery.

Failure to comply with these formalities prevents any action against the carrier. Imprecise or systematic reservations, such as: "subject to unpacking", "subject to quantity and quality control" affixed to the transport receipt, are null and void and have no legal value.


Delivery times are given for information only and are in no way strict deadlines. We decline all responsibility in the event of delay or restriction of delivery. Under no circumstances may the customer cancel the order or claim damages or compensation of any kind.


Our invoices are payable in Paris at 30 days net Late payment penalties will be calculated at the rate of 3 x the legal interest rate after the payment date indicated. Art. D 441-5. - The amount of the lump sum compensation for recovery costs is set at 40 euros. No cash discount is granted. Case of new customers: At the opening of the account, during a first order, payment in advance is requested. Case of online purchases on www.metzecare.com: Online purchases on the website are payable in cash by credit card, unless there is a formal contractual agreement on our part, authorizing payment according to our general conditions.


The goods delivered to the buyer remain the property of Metze SAS until full payment of the sale price. However, the buyer is authorized to proceed with the resale before full payment, provided that the resale is carried out by the buyer on behalf of the Company METZE SAS with the retention of title clause. In the event of non-payment for the goods on the agreed due dates, Metze SAS reserves the right to repossess them without procedure. The costs of transport and return are the responsibility of the buyer without prejudice to a penalty clause of 15% applicable in all cases.


They are only accepted after written agreement from us. The return authorization request must be submitted to the headquarters of Metze SAS. If there is acceptance, the goods will be returned within a week free Paris, in the state in which we supplied them and by the means of transport that we have recommended. If deterioration were noted, the costs of restoration would be deducted from our assets. Products found to be defective will, at our option, be replaced, credited or repaired. No returns will be authorized for specially manufactured equipment or equipment not appearing in the list or in the catalog in force.


The customer agrees to comply with all applicable laws and regulations regarding the resale or export of our equipment, including in particular economic sanctions, export controls and trade embargoes. Customer shall not engage in any of the foregoing activities, directly or indirectly, with any company located or registered in a Sanctions Jurisdiction, or with any individual or organization on any Sanctions List or acting for or on behalf of any person specifically named or on a sanctions list.


(Article R. 543-171-1 of the Environment Code) The user ensures and pays for the disposal of waste from electrical and electronic equipment (WEEE) under the conditions provided for in Article 3 of Decree No. 2013-988 of November 6, 2013. When expressly agreed in the sales contract, METZE SAS organizes the collection and treatment of waste from electrical and power equipment professional electronics that he put on the market after 13August 2005, in accordance with article 8 of decree n°2005-82; in this case, the end user will inform Metze SAS as soon as the said equipment has reached its end of life or when he wishes to replace it.The service of removal and treatment of the equipment will be invoiced to the end user


The warranty is strictly limited to the repair or exchange of equipment found to be defective. To be able to benefit from this contractual provision, the buyer undertakes to justify his warranty claim in writing. It must give us every facility to proceed to the observation of defects and to remedy them. He must refrain, except with our written agreement, from proceeding or having third parties proceed with the repair. Any warranty is excluded for incidents relating to fortuitous events or force majeure, as well as for replacement or repairs resulting from normal wear and tear of the equipment, deterioration or accidents resulting from negligence, lack of supervision or faulty maintenance and use of this equipment not in accordance with our specifications and agreement. We decline all responsibility for accidents that may be caused to customers or third parties during the reception, installation, useor repair of the equipment delivered.


The dimensions indicated in our catalogs or scales may be modified without notice and always include a certain tolerance. The photos of the products are non-contractual, these may undergo modifications between the publication of the catalog and their placing on the market. We may also be required to discontinue the manufacture of certain references. In such caseswe will not be required to supply the items so deleted or with the old specifications.


In the event of any dispute, it is expressly attributed to PARIS. Any order entails ipso jure acceptance by the buyer of the aforementioned conditions notwithstanding any contrary stipulation in our customers' general conditions of purchase.